More than 13 000 users in thirty city departments
City of Helsinki Outsourced its Teamware Office System

City of Helsinki has outsourced the maintenance and administration of its Teamware Office system for ICL Invia Oyj. The newly launched ASP-service covers approximately 13 000 users in thirty city departments.

City of Helsinki has been using Teamware Office since early 1990's. Prior to the ASP agreement with ICL, the different city departments took care of their own systems through some sixty mail servers located all around the city area. However, the maintenance and administration of the decentralized system was extremely tricky. Because of several interfaces, different solutions and miscellaneous hardware the system was highly vulnerable.

In connection with the agreement all servers were replaced by new ones and relocated in ICL's hosting premises.
"Centralized and integrated solution has increased the reliability of the system remarkably. Also mobile services are now available for more people. Today e-mail is critical for us and we have to be able to rely on it 24 hours a day", states IT-manager Tuomo Karakorpi from the city of Helsinki.

"Once well-considered and adapted to its purposes outsourcing suits the city's working principles well. Now we can also manage and calculate the costs better than before", says Karakorpi.

Together with the ASP-project the City of Helsinki upgraded its system into the Teamware Office 5.3 version. "We decided that there was no reason to change the perfectly good system. We have been satisfied with Teamware and the users are familiar with it".

Press contacts:

Hanne Järvelä, Teamware Group,
tel. +358 9 5128 2721,
e-mail: hanne.jarvela@teamware.com.